lakshmikanth

lakshmikanth

Genesys

Genesys Interaction Workspace - Enable debug log

How to enable logging in interaction workspace? -------------------------------------------------------------------------------- In Genesys interaction workspace, logging is disabled by default for security purpose. You can enable logging by setting option ‘security.enable-debug-information’ to ‘true’ How to access interaction workspace logs? -------------------------------------------------------------------------------- To access log folder, follow the steps below * From the menu bar,
1 min read
Alerts

WatchDog - Tool to monitor file changes

WatchDog is simple windows service application to monitor file changes and send email alerts in local server. Main purpose of the application is to alert Consultants & IT administrators about accidental changes in configuration files. Installation -------------------------------------------------------------------------------- Pre-reqs: * .NET Framework 4.5.2 * User with Administrator priviliges Installation Procedure -----------------------------------------------------------------------
2 min read
Automation

Automaton - IT Process Automation

What is Automaton? -------------------------------------------------------------------------------- Automaton is simple, light-weight application to automate IT processes. Using this application, you can automate many processes – Directory & File Operations, Database, Genesys Health Check, Genesys Campaign Management, Genesys List Management, FTP, FTPS, SFTP, Email & SMS notifications and many more. Brief History -------------------------------------------------------------------------------
2 min read
Automation

Automaton - IT Process Automation

What is Automaton? -------------------------------------------------------------------------------- Automaton is simple, light-weight application to automate IT processes. Using this application, you can automate many processes – Directory & File Operations, Database, Genesys Health Check, Genesys Campaign Management, Genesys List Management, FTP, FTPS, SFTP, Email & SMS notifications and many more. Brief History -------------------------------------------------------------------------------
2 min read
Capacity Rule

Configure agent to handle multiple interactions - Capacity Rule

Capacity Rule – What it is? -------------------------------------------------------------------------------- If you have worked in Genesys multimedia environment, you know about this already. For others, Capacity rule defines work load capability for agents. For example, you can configure agent to handle 2 emails and 1 voice. Where is it located? -------------------------------------------------------------------------------- From version 8.
2 min read