Lakshmikanth Balasundaram

Lakshmikanth Balasundaram

Lessons and thoughts from Contact Centre, Customer Experience, Cloud technologies and Startups

Genesys

Genesys Interaction Workspace - Enable debug log

How to enable logging in interaction workspace? -------------------------------------------------------------------------------- In Genesys interaction workspace, logging is disabled by default for security purpose. You can enable logging by setting option ‘security.enable-debug-information’ to ‘true’ How to access interaction workspace logs? -------------------------------------------------------------------------------- To access log folder, follow the steps below * From the menu bar,
1 min read
Alerts

WatchDog - Tool to monitor file changes

WatchDog is simple windows service application to monitor file changes and send email alerts in local server. Main purpose of the application is to alert Consultants & IT administrators about accidental changes in configuration files. Installation -------------------------------------------------------------------------------- Pre-reqs: * .NET Framework 4.5.2 * User with Administrator priviliges Installation Procedure -----------------------------------------------------------------------
2 min read
Automation

Automaton - IT Process Automation

What is Automaton? -------------------------------------------------------------------------------- Automaton is simple, light-weight application to automate IT processes. Using this application, you can automate many processes – Directory & File Operations, Database, Genesys Health Check, Genesys Campaign Management, Genesys List Management, FTP, FTPS, SFTP, Email & SMS notifications and many more. Brief History -------------------------------------------------------------------------------
2 min read