How to enable logging in interaction workspace?
In Genesys interaction workspace, logging is disabled by default for security purpose. You can enable logging by setting option ‘security.enable-debug-information’ to ‘true’
How to access interaction workspace logs?
To access log folder, follow the steps below
- From the menu bar, click ‘About’ and select ‘Window’ from drop down list
- Holding control key, click on ‘Genesys’ logo
- Logo will change to 5 buttons
- Click ‘Log folder’ to open logs folder in your system
Log Folder