About

Lakshmikanth Balasundaram


I am a driven, innovative and creative Contact Center architect known for my respected results, entrepreneurial ideas, focused insights and strong relationships.

I am passionate about customer service and building solutions which exceed expectations through impactful interactions and consistent attention to detail. I learned early that if you make life easier for your customer, they will make your life easier too.

Simple can be harder than complex: You have to work hard to get your thinking clean to make it simple. But it’s worth it in the end because once you get there, you can move mountains.

         – Steve Jobs

I lead highly engaged teams with trust, mutual respect, customer focus and an investment in professional development.

My experience within many facets of Contact Center technologies including Genesys, Avaya & Operations including QA, Workforce Management has established a solid track record of setting ambitious goals and energetically tackling them with a focus on adding value through superior execution.

I co-founded ‘FlexiContact Ltd’ with offices in UK and India to provide services in Contact Center field. You can contact me through my linkedin profile below

View Lakshmikanth (Lucky) Balasundaram's profile on LinkedIn

Disclaimer: The opinions expressed herein are my own personal opinions and do not represent my employer’s view in any way.