Exporting a Genesys Routing Strategy

Export Genesys Routing Strategy as Package

  • In the Strategies List, select the name of the strategy that you want to export.
  • Select Export To File from the File menu or press CTRL+E.
  • The Export of strategy <strategy name> dialog box opens.
  • Navigate to the folder in which you want to place the strategy-moving file.

Note: If a file with the same name as the new strategy-moving file already exists in the selected folder, the existing file is overwritten.

  • From the Files of type drop-down list, select the .zcf file format
  • Click Select.
  • The Interaction Routing Designer message box opens, reporting on the completion of the export.
  • Click OK to continue.

Source: Interaction Routing Designer Help Documentation