Genesys Interaction Workspace - Enable debug log

How to enable logging in interaction workspace?

In Genesys interaction workspace, logging is disabled by default for security purpose. You can enable logging by setting option ‘security.enable-debug-information’ to ‘true’

How to access interaction workspace logs?

To access log folder, follow the steps below

  • From the menu bar, click  ‘About’  and select ‘Window’ from drop down list
  • Holding control key, click on ‘Genesys’ logo
  • Logo will change to 5 buttons
  • Click ‘Log folder’ to open logs folder in your system
Log folder

Log Folder