Default Routing Tool to find default routed calls In our environment, I found that everyday we were having small percentage of calls getting default routed. But how do you find these calls, identify issues and provide better customer service? My search for existing tool was in vain and decided to develop it on my own (Genesys Platform SDK
Mac How to uninstall applications in MAC? Uninstalling applications in mac is very different than windows. Although, in most cases, simply deleting application to trash, it may leave preferences and application files – depending on your application, it may be few KB to GB size, you may want to completely remove application and all associated files. To manually
Know which process locked a file Due to ICON issue, I need to unlock .pq file and want to ensure that it is not locked by any other process. SysInternals tool (Process Explorer) is really helpful to find which processes are having lock on the file * Download process explorer fromMicrosoft Site [http://technet.microsoft.com/en-us/
Important Icon Alarms I listed important ICON alarms below to be configured in every environment to reduce data loss for reporting application Detect Event Alarm Condition Description09-25005ICON_DATABASE_QUEUE_ERROR Database queue [ID]: database error received: status [errnum], description: [errtxt] [ID] Identifier of the database queue. One of the following values: CFG, GCC,
ICON Stopped writing to IDB In our environment, ICON stopped writing interaction data to database and noticed following error in interaction server logs Std 25024 ICON cannot preserve or store the data: ‘[SQLITE] Error This can happen due to various reasons and listed different scenarios below [SQLITE] Error [1], text [SQL logic error or missing
Synchronize Configuration DB for ICON Datasource This is interesting and saved hours for me. During migration or upgrade of ICON components, as ICON application is not running, it will not be collecting configuration changes from the environment. So, once the installation is completed, we need to resync configuration database for accurate reporting. Follow the below procedure
How to find port number of SQL Server instance? * Click Start > All Programs > Microsoft SQL Server > Configuration Tools >SQL Server Configuration Manager * Go to SQL Server Configuration Manager > SQL Server Network Configuration > Protocols for * Right Click on TCP/IP and select Properties [http://2.bp.blogspot.com/-grmoPvzT6L0/UjcSbMB6DTI/AAAAAAAAAGw/y53N9-AB8Kk/s1600/Protocol+
PDF Reader I always wanted to develop my own PDF reader so that I can organize all product manuals inside application, which will make it easy to browse/search with titles. Well, I took first step towards this and developed PDF reader application, as below [http://lh3.ggpht.com/-DxctlnVKRAI/Ubife9KvstI/AAAAAAAAAD0/
PDF Reader I always wanted to develop my own PDF reader so that I can organize all product manuals inside application, which will make it easy to browse/search with titles. Well, I took first step towards this and developed PDF reader application, as below [http://lh3.ggpht.com/-DxctlnVKRAI/Ubife9KvstI/AAAAAAAAAD0/
How to create dump file for process using Dr.Watson utility? This article describes how to create dump file for process using dr.watson utility * Verify the PID of the service or process from Task Manager. * Click the Processes tab. [http://lh3.ggpht.com/-5kE7w_tgPKg/UZtzDElX6FI/AAAAAAAAADI/UGUiB0v9kXo/s1600-h/SNAGHTMLc88ad5%25255B4%25255D.png] * If you do not have a PID
Configure default IVR profile It is best practice to configure default IVR profile in GVP environment, in case, if your regular DN-Profile mapping is not happening. This post will explain step by step instructions to configure default profile * select your’ ‘tenant’ object – in most cases, it is ‘Resources’ – under Administrator –> Provisioning –> Tenants
Easy way to find default routed calls in URS log Whenever URS default routes calls, it will be logged with ‘EventRouteUsed(strange)’ You can simply search for this string to identify call flows which resulted in default route or use ‘find in files’ option from text editor to calculate number of calls which were default routed.
Genesys Genesys - Deleting Log records from log database As we all know, Genesys applications can be configured to store log records in database. Unfortunately, there is no automatic maintenance option and have to purge data either manually or schedule script for this. Delete logs manually -------------------------------------------------------------------------------- You can use ‘Log Database Maintenance Wizard’ from Genesys SCI to maintain
Difference between SIP REFER and (RE)INVITE What is this and when it is used? When I started working in SIP environment, it was confusing to me, as well. But after reading RFC3261, it became clear to me. Simply said, REFER method is used for transferring a call and INVITE is used to change session media information.
How to enable logging in Genesys Administrator? Genesys Administrator tracing can be enabled by changing the following in the section (of Web.Config): > to: For the above changes to take effect, you need to logout and login. You can now see file “galog.log” will be created in the same installation path as Genesys Administrator
C# Tutorial for absolute beginners If you are new to programming and want to learn C#, you can learn programming fundamentals here [http://channel9.msdn.com/Series/C-Sharp-Fundamentals-Development-for-Absolute-Beginners] . Very good resource for new learners… Stay tuned on Channel 9, as they promised to add concepts applicable to video games, mobile and client application.
VMware– Host only access not working I have VM running Windows Server 2003 configured to use ‘Host-Only’ network connection. After upgrading from VMware player to workstation, I can no longer communicate between the host and the VM. I googled around for this issue and found simple solution as below * Go to Edit-> Virtual Network Editor
Calculate MD5 hash from a string It is a common practice to store passwords in databases using a hash. MD5 (defined in RFC 1321 [http://www.ietf.org/rfc/rfc1321.txt]) is a common hash algorithm, and using it from C# is easy. Here’s an implementation of a method that converts a string to an
SIP Tutorial Part 3 – Commands * INVITE :Invites a user to a call * ACK : Acknowledgement of the request. * BYE :Terminates a connection between users * CANCEL :Terminates a request, or search, for a user. * OPTIONS :Solicits information about a server’s capabilities. * REGISTER :Registers a user’s current location * INFO :Used for mid-session signalling It would be
SIP Tutorial Part 2– Components SIP elements are as below User Agent: The user agent resides in every SIP end station. It acts in two roles: * User Agent Client (UAC): Issues SIP requestsUser Agent Server (UAS): Receives SIP requests and generates a response that accepts, rejects, or redirects the request Examples: Softphone application, Messaging Client
SIP Tutorial Part 2– Components SIP elements are as below User Agent: The user agent resides in every SIP end station. It acts in two roles: * User Agent Client (UAC): Issues SIP requestsUser Agent Server (UAS): Receives SIP requests and generates a response that accepts, rejects, or redirects the request Examples: Softphone application, Messaging Client
SIP Tutorial for beginners – Part I SIP (Session Initiation Protocol) is a signalling protocol used to create, manage and terminate sessions in an IP based network. SIP makes it possible to implement services like phone call, click-to-dial or instant messaging in an IP based environment. Please note that SIP is used only for signalling and session
SIP Tutorial for beginners – Part I SIP (Session Initiation Protocol) is a signalling protocol used to create, manage and terminate sessions in an IP based network. SIP makes it possible to implement services like phone call, click-to-dial or instant messaging in an IP based environment. Please note that SIP is used only for signalling and session
How to find Datasource from Connection String? Recently, I stumbled upon request to show data source property from Connection String to the end user. While, we can always split and parse the values, I was wondering about easy options for this and found ‘OledbConnectionStringBuilder’ class (Similar class available for SQL too) To find Connection String parameters, just
Restore Windows State from minimized to previous state To restore windows state from minimized to previous state, use the following SendMessage(docView.Handle, WM_SYSCOMMAND, SC_RESTORE, 0);
