Configure default IVR profile


It is best practice to configure default IVR profile in GVP environment, in case, if your regular DN-Profile mapping is not happening. This post will explain step by step instructions to configure default profile

  • select your’ ‘tenant’ object – in most cases, it is ‘Resources’ – under Administrator –> Provisioning –> Tenants
  • Create section gvp.general in options tab and update following values
    • name : default-application, value : DefaultApp (Default IVR Profile application name)
    • name : service-type, value : voicexml
  • Click ‘Save & Close’ to save settings