• Create threshold using Genesys CCPulse threshold wizard
  • Download ‘vbSendEmail.dll’ from http://www.freevbcode.com/ShowCode.Asp?ID=109 and copy it in CCPulse+ folder (typically, ‘GCTI\CCPulse+’)
  • Using command prompt, navigate to CCPulse+ folder and register dll using the following command

regsvr32 vbSendMail.dll

  • Create action script as below
Set poSendMail = CreateObject("vbSendMail.clsSendMail")
poSendMail.SMTPHost = ""
poSendMail.From = ""
poSendMail.FromDisplayName = ""
poSendMail.Recipient = ""
poSendMail.RecipientDisplayName = ""
poSendMail.ReplyToAddress = ""
poSendMail.Subject = "CCPulse Notification"
poSendMail.Attachment = ""
poSendMail.Message = ""
poSendMail.Send
Set poSendMail = Nothing