Genesys Administrator tracing can be enabled by changing the following in the section (of Web.Config):


       
           
           
           
           
           
           
           
           
               
           

       

       
       
           
               
               
           

       


       
 
  
 

to:





















 
  
  
  
 

For the above changes to take effect, you need to logout and login. You can now see file “galog.log” will be created in the same installation path as Genesys Administrator