Blog Archives for tag Reporting

Genesys CCPulse : How to display abandoned calls for Agent Group?

In our application, we want to find out how calls are reported and handled if the calls are abandoned at… Continue reading »

Genesys CCPulse : How to display abandoned calls for Agent Group?

In our application, we want to find out how calls are reported and handled if the calls are abandoned at… Continue reading »

CCPulse – Contrasting Color Functionality

CCPulse – Contrasting Color One of our blog subscriber Ted Lizotte asked this question We have a window that used… Continue reading »

Genesys CCPulse – TotalTime vs TotalAdjustedTime

Have you ever seen 15 minute interval report in CCPulse or Datamart contains more than 900 seconds like below ?… Continue reading »

Genesys CCPulse – Show User Data

In my recent posts, I talked about Genesys CCPulse and its powerful feature (here, here¬†and here). Continuing the series, I… Continue reading »

Genesys CCPulse – access skill details securely

In my post about Genesys CCPulse’s powerful and least used feature, I showed example of using JScript ¬†language to retrieve… Continue reading »

Genesys CCPulse – How to show when agent logged in?

Few months ago, I wrote an post about Genesys CCPulse powerful feature (Read here) and explained how JScript language can… Continue reading »

CCPulse – Very powerful but less popular feature

Do you know that you can use JScript language to build custom statistics in Genesys CCPulse application? In my opinion,… Continue reading »

Virtual Queues and Clear Target Option

In this post, we will see what clear target option is and how it impacts call routing and reporting. What… Continue reading »