In my post about Genesys CCPulse’s powerful and least used feature, I showed example of using JScript language to retrieve skill details from Configuration database. One of the reader Robert left me comment about accessing skill details securely as database script will expose configuration database username and password.
Do you know that you can use JScript language to build custom statistics in Genesys CCPulse application? In my opinion, this is very powerful feature in CCPulse, allowing to customise basic statistics, integrate with external applications/databases and thus, allowing you to build your own performance management solution. Instead of