Previously, I wrote post about displaying user data in CCPulse using custom solution [https://www.lakshmikanth.com/genesys-ccpulse-show-user-data/] and user ‘Moshe Lezerovitz [https://disqus.com/by/moshelezerovitz/]‘ enquired about displaying user data using CCPulse application only. I found two options to display user data in CCPulse Option 1: Display User
CCPulse – Contrasting Color -------------------------------------------------------------------------------- One of our blog subscriber Ted Lizotte asked this question We have a window that used to look like this: [https://www.lakshmikanth.com/content/images/wordpress/2015/06/CCPulse-Previous.png] And since our CCPulse upgrade to 8.1.000.19 looks like this: [https://www.
In my recent posts, I talked about Genesys CCPulse and its powerful feature ( here [https://www.lakshmikanth.com/most-powerful-and-less-popular-feature-in-ccpulse/], here [https://www.lakshmikanth.com/genesys-ccpulse-logged-in/]and here [https://www.lakshmikanth.com/genesys-ccpulse-access-skill-details-securely/]). Continuing the series, I try to answer one of the most wanted feature in CCPulse. “Is it possible
In my post about Genesys CCPulse’s powerful and least used feature [https://www.lakshmikanth.com/most-powerful-and-less-popular-feature-in-ccpulse/], I showed example of using JScript language to retrieve skill details from Configuration database. One of the reader Robert left me comment about accessing skill details securely as database script will expose configuration
Few months ago, I wrote an post about Genesys CCPulse powerful feature (Read here [https://www.lakshmikanth.com/most-powerful-and-less-popular-feature-in-ccpulse/]) and explained how JScript language can be used to show various other details within CCPulse. Last week, I had requirement from contact center supervisor to view agent’s login time i.
Do you know that you can use JScript language to build custom statistics in Genesys CCPulse application? In my opinion, this is very powerful feature in CCPulse, allowing to customise basic statistics, integrate with external applications/databases and thus, allowing you to build your own performance management solution. Instead of
* Create threshold using Genesys CCPulse threshold wizard * Download ‘vbSendEmail.dll’ from http://www.freevbcode.com/ShowCode.Asp?ID=109 and copy it in CCPulse+ folder (typically, ‘GCTI\CCPulse+’) * Using command prompt, navigate to CCPulse+ folder and register dll using the following command > regsvr32 vbSendMail.dll * Create action script as below
In my previous project, customer would like to have thin client application – minimized version of CCPulse – for agents and supervisors to view current queue status and agent state. This was required to minimize queue time especially while doing internal transfers and improve customer experience.Using dashboard application, agent can view