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CCA

Genesys CCPulse - TotalTime vs TotalAdjustedTime

Have you ever seen 15 minute interval report in CCPulse or Datamart contains more than 900 seconds like below ? [https://storage.ghost.io/c/d9/fa/d9fa0442-909a-432e-8d7a-ba4c957e44fa/content/images/wordpress/2015/03/937.png] In this case above, T_WAIT value is 937 seconds for 15 minute interval report, which
06 Mar 2015 1 min read
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