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CCA

Genesys CCPulse - TotalTime vs TotalAdjustedTime

Have you ever seen 15 minute interval report in CCPulse or Datamart contains more than 900 seconds like below ? [https://www.lakshmikanth.com/content/images/wordpress/2015/03/937.png] In this case above, T_WAIT value is 937 seconds for 15 minute interval report, which is only 900 seconds.
Mar 6, 2015 1 min read
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