How to attach Call Start time in the Routing strategy This is only an example. You will need to test this to see if it satisfies your requirements… All variables in the example below are of type “Integer” (not Float) except for the “StartTime” variable in the example below which is of type String. A Multi-Assign object in the
How to detect socket disconnection in .NET? After spending few days, finally able to figure socket disconnect detection in .NET 🙂 Public Shared Function IsConnected(ByVal socket As Socket) As Boolean Try Return Not (socket.Poll(1, SelectMode.SelectRead) AndAlso socket.Available = 0) Catch generatedExceptionName As SocketException Return False End Try End Function In Timer_tick event, keep
Using Log4Net My search is to find simple way to use Log4Net in .NET application was futile. Finally, I decided to write sample code on my own 🙂 Step 1: Add reference to log4net.dll in your project (Project -> Add Reference -> Browse) Step 2: Add application configuration file (Project -> Resources
Unable to find manifest signing certificate in the certificate store While developing Softphone application using VS 2008, I moved a project from one computer to a different one. When I then tried to rebuild the solution I received the following error: “Unable to find manifest signing certificate in the certificate store” As I was sure that I wasn’t using
Unable to find manifest signing certificate in the certificate store While developing Softphone application using VS 2008, I moved a project from one computer to a different one. When I then tried to rebuild the solution I received the following error: “Unable to find manifest signing certificate in the certificate store” As I was sure that I wasn’t using
Simulate Keystrokes using Win32 API (SendInput)? Recently, I was modifying the old softphone source code (written in VB6) and encountered error using ‘SendKeys’ function. Sometimes, it sends multiple keystrokes for the same char resulting in application errors. Thought of using WinAPI’s to simulate keystrokes and got this one..works really well… Const KEYEVENTF_KEYUP = &
How to multiple selected items from List Box (VB6)? Ever wondered how to remove multiple selected items from list box in VB6? Trick here is loop through listbox in REVERSE. Here is the sample and enjoy 🙂 Dim intCount As Integer For intCount = (lstSample.ListCount -1 1) To 0 Step -1 If lstSample.Selected(intCount) Then lstSample.RemoveItem intCount End
How to multiple selected items from List Box (VB6)? Ever wondered how to remove multiple selected items from list box in VB6? Trick here is loop through listbox in REVERSE. Here is the sample and enjoy 🙂 Dim intCount As Integer For intCount = (lstSample.ListCount -1 1) To 0 Step -1 If lstSample.Selected(intCount) Then lstSample.RemoveItem intCount End
Agent Callback Error: Agent moved to another campaign What happens if the agent has personal callback in Campaign A and moved to campaign B…? Interesting question from the customer.. Tested and found that OCS fails with Agent Callback error in this scenario 🙁 What can we do now? Fortunately, got workaround solution using treatments.. * Configured treatment for Agent Callback
Agent Callback Error: Agent moved to another campaign What happens if the agent has personal callback in Campaign A and moved to campaign B…? Interesting question from the customer.. Tested and found that OCS fails with Agent Callback error in this scenario 🙁 What can we do now? Fortunately, got workaround solution using treatments.. * Configured treatment for Agent Callback
AutoCPA Call Progress test tool Reference: http://www.dialogic.com/support/helpweb/dxall/iw1365.aspx Issue overview: The AutoCPA tool allows the testing and tuning of various call progress parameters outside of a production environment by using a set of recordings that represent a real site. This type of information may be useful when troubleshooting
Tuning Call Progress Analysis (CPA) templates for Dialogic® JCT, DM3 and Host Media Processing (HMP)-based boards Reference: http://www.dialogic.com/support/helpweb/dxall/tn924.aspx Summary: This technote provides instructions for modifying the Positive Answering Machine Detection (PAMD) and Positive Voice Detection (PVD) qualification template parameters on Dialogic® Springware, DM3 and Host Media Processing (HMP)-based boards in seeking higher successful PAMD and PVD rates.
Multi-channel Routing Vs Universal Routing Multi-channel Routing sends incoming contacts to unique queues for each channel. For example, there is a separate queue for phone contacts, a queue for e-mail contacts, and a queue for chat or web contacts. Problem: With this approach the contact center agents & supervisors still need to investigate
Add or Remove line numbers in Word Document When I was preparing design document using templates, I found that having line number was useful, especially for review. Struggled a bit to set this using Office 2007, used Microsoft help to get these details…:-) 1. On the Page Layout tab, in the Page Setup group, click Line Numbers. Note
Call Results OCS Call Result – Enumeration Values Call Result Enumeration Description Abandoned 21 Agent CallBack Error 47 All Trunks Busy 10 Answer 33 Answering Machine Detected 9 Bridged 31 Busy 6 Call Drop Error 42 Cancel Record 52 Cleared 19 Conferenced 2 Consult 24 Converse-On 30 Covered 29 Deafened 49
How to configure IVR Driver for HA solutions? The Primary/Backup Config Server configuration is absolutely transparent for all client applications. When a client connects to Primary Config Server, it requests information if there is a Backup instance configured. If there is, the client (here IVR Driver) gets all necessary attributes, like Host and Port. When the Primary
Delete Old log files using VB6 VB6 Snippet to delete old log files Private Sub deleteOldFiles() Dim sFileName As String Dim sFileSplit() As String Dim sFileSpec As String Dim sDir As String Dim iCount As Integer Dim iCtr As Integer Dim dCompDate As Date Dim dFileDate As Date On Error GoTo errHandler sFileSpec = App.Path &
Write log using VB6 Function to write log file using Visual Basic 6 Private Sub writeLog(strMessage As String) Dim hFile As Long Dim sFolder As String Dim sFile As String Dim sDestination As String Dim sLog As String On Error GoTo errHandler hFile = FreeFile() sFolder = App.Path & “\logs” sFile = sFolder & “\Softphone.
How to load strategies in Extension? To load strategies in extension, you need to configure strategy details manually for DN. Let URS_01 is our UR Server, 5001 is our DN and we would like to run our strategy ‘Sample’ on ‘ringing’ event. Here are the details for the same * Open DN 5001 and go to
How do we peg a VQ without going through a target? Select VQ in target block with timeout of 0 and a dummy place selected for routing. Will get a peg on the VQ and the call will go out of the red port.
What is the best means to report on Voice Mails? Regarding our conversation on monitoring and tracking your environment for voice mail calls, the most common approach is to place a virtual queue in front of VM target in strategy. When the interaction passes through the virtual queue to the VM DN, the event which takes place is EventDiverted. EventDiverted
How to enable longer call recordings in GVP ? To enable longer call recordings in GVP, you need to change the configuration value in GVP and procedure is as follows: 1. Open IIS. 2. Right-click the server, and then select Properties. 3. Select the Enable Direct Metabase Edit check box, and then click OK. 4. Open the MetaBase.
Hyperion Installation issues with SQL Server 2005 During my current implementation, I faced issues in installing Hyperion with SQL Server 2005. Finally, figured out solution to install Hyperion with SQL Server 2005 In order to install Hyperion Repository on SQL Server 2005 Hyperion 8.5. (SP3) installer should be used as it contains updated MS SQL JDBC
How to access Java applications using Windows? You can’t control Java applications directly using windows. However, you can use JAB (Java Accessibility Bridge) provided by Sun Microsystems to inspect Java application. You can download tools from Sun Website. Click the link below http://java.sun.com/javase/technologies/accessibility/docs/jaccess-1.2/doc/examples.html
How to access Java applications using Windows? You can’t control Java applications directly using windows. However, you can use JAB (Java Accessibility Bridge) provided by Sun Microsystems to inspect Java application. You can download tools from Sun Website. Click the link below http://java.sun.com/javase/technologies/accessibility/docs/jaccess-1.2/doc/examples.html
