Blog Archives for tag Reporting

Genesys CCPulse : How to display abandoned calls for Agent Group?

In our application, we want to find out how calls are reported and handled if the calls are abandoned at… Continue reading »

CCPulse – Contrasting Color Functionality

CCPulse – Contrasting Color One of our blog subscriber Ted Lizotte asked this question We have a window that used… Continue reading »

Genesys CCPulse – TotalTime vs TotalAdjustedTime

Have you ever seen 15 minute interval report in CCPulse or Datamart contains more than 900 seconds like below ?… Continue reading »

Genesys CCPulse – Show User Data

In my recent posts, I talked about Genesys CCPulse and its powerful feature (here, here¬†and here). Continuing the series, I… Continue reading »

Genesys CCPulse – access skill details securely

In my post about Genesys CCPulse’s powerful and least used feature, I showed example of using JScript ¬†language to retrieve… Continue reading »