Virtual Queue

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Virtual Queues and Clear Target Option

In this post, we will see what clear target option is and how it impacts call routing and reporting. What is Clear target? Clear target sets whether the targets are retained after the interaction moves on through the strategy and encounters other selection objects. If ‘Clear Target’ is

Genesys

How Virtual Queue works?

What is Virtual Queue? Virtual Queue is a logical queue where an interaction is queued if the target is not available. Virtual queues can be associated with any target type like agent, agent groups, place and place groups and commonly used for reporting purpose. Events on virtual queues are similar