In this post, we will see how to customise log events in Genesys environment.
For more information about log events customization, refer my last post here
[https://www.lakshmikanth.com/genesys-customize-log-events/]
For this, we will consider URS log event 15-20003 as below
[https://www.lakshmikanth.com/content/images/wordpress/2014/