Lakshmikanth Balasundaram
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GPlusAdapter

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Genesys

Genesys GPlus - How to configure alarm conditions for GPlus Adapter?

GPlus Adapter for Aspect eWFM supports alarm codes for major errors, so that it can be monitored on SCI or Genesys Administrator. For this feature to work correctly, alarm codes must match up with log event id defined in the alarm condition. In my environment, I configured GPlus Adapter to
Jun 18, 2014 2 min read
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