* Create threshold using Genesys CCPulse threshold wizard * Download ‘vbSendEmail.dll’ from http://www.freevbcode.com/ShowCode.Asp?ID=109 and copy it in CCPulse+ folder (typically, ‘GCTI\CCPulse+’) * Using command prompt, navigate to CCPulse+ folder and register dll using the following command > regsvr32 vbSendMail.dll * Create action script as below