Design Patterns

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Design Patterns - External Configuration Store Pattern

In my previous post, I discussed about ‘Runtime Reconfiguration Pattern’ and how it can be applied in Genesys environment.It is easy to implement ‘Runtime Reconfiguration Pattern’ in Genesys and realize benefits for server applications. For client applications, I recommend to use ‘External Configuration Store&

Design Patterns

Design Patterns - Runtime Reconfiguration Pattern

Currently, I am in the process of design and development of custom server application to generate contact center intraday reports on regular intervals and send it to operations team. As with any other contact center servers, this is critical for business to run their operations. I was working on Microsoft