Lakshmikanth Balasundaram
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CCPulse

Genesys Pulse - CCPulse Lite - Bespoke version

In my previous project, customer would like to have thin client application – minimized version of CCPulse – for agents and supervisors to view current queue status and agent state. This was required to minimize queue time especially while doing internal transfers and improve customer experience.Using dashboard application, agent

  • lakshmikanth
lakshmikanth Nov 8, 2013 • 1 min read
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