Lakshmikanth Balasundaram
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Auto follow-up process

Genesys Customer Care - Auto follow-up

Recently, Genesys re-designed their auto follow-up process for customer care tickets. As per new process, follow-up process is triggered whenever Genesys proposes a solution or requests information for an open case as below First follow-up – After 2 business days without response Second follow-up – After 5 business days without

  • lakshmikanth
lakshmikanth Jan 7, 2015 • 1 min read
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