How to handle Abandoned calls?
Is your customer worried about increasing number of abandoned calls? No worry.. 🙂
You can handle the abandoned calls very well in Genesys.
All you need to do is pay me some 100,000 £ (lol)..
To handle abandoned calls you have to first create a strategy that would have the business logic as required to handle abandoned calls. For example, to add the caller’s number to the callback list, or send a mail alert to the supervisor that your golden customer was left alone on the streets i.e., abandoned :). What next? Yes you have to execute this strategy in case of abandoned. For this use the function OnCallAbandoned[strategy name] , which sets the strategy to be executed if EventAbandoned is received..
Now you will be happy with appreciation mails from customer..lol..