How to enable Audit log feature in Genesys?

I have been asked many ‘how to’ questions by junior team members and thought that I will share it with everyone here..

You can enable ‘Audit logs’ in just three steps

  • Configure ‘Configuration Server’ to be managed by Management Framework. For assistance on configuring configuration server, please refer to post ‘Configure Configuration Server in CME’
  • Enable network logging for trace level for ‘Configuration Server’ and ‘SCS’.
  • As always for network logging, add connection to ‘Message Server’ from Configuration Server and SCS

I will be posting other tips and tricks shortly. If you have any tips to share or would like to know about tips on any components, let me know