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Genesys Infomart Reporting - Get ConnID from GIM database

Recently, I answered question about ‘Conn Id in Infomart?’ in SGGU(www.sggu.com) forum and referred to the link ‘Link ConnId In Infomart’. However, requester want to retrieve Conn ID directly from Genesys Infomart. As Conn Id field is stored in decimal format in Infomart

Genesys

Link ‘ConnID’ with Interaction Id in Infomart

In Genesys environment, most of us are still used to track call information using Connection Id (ConnID). However, Genesys Infomart (GIM), core subject areas are linked with interaction id and this post will help you to get interaction id using connid or vice versa. To get interaction id using conn