About

Lakshmikanth Balasundaram


I am a driven, innovative and creative Contact Center architect known for my respected results, entrepreneurial ideas, focused insights and strong relationships.

I am passionate about customer service and building solutions which exceed expectations through impactful interactions and consistent attention to detail. I learned early that if you make life easier for your customer, they will make your life easier too.

Simple can be harder than complex: You have to work hard to get your thinking clean to make it simple. But it’s worth it in the end because once you get there, you can move mountains.

         – Steve Jobs

I lead highly engaged teams with trust, mutual respect, customer focus and an investment in professional development.

My experience within many facets of Contact Center technologies including Genesys, Avaya & Operations including QA, Workforce Management has established a solid track record of setting ambitious goals and energetically tackling them with a focus on adding value through superior execution.

I co-founded ‘FlexiContact Ltd’ with offices in UK and India to provide services in Contact Center field. You can contact me through my linkedin profile below

View Lakshmikanth (Lucky) Balasundaram's profile on LinkedIn

Disclaimer: The opinions expressed herein are my own personal opinions and do not represent my employer’s view in any way.

  • Lakshmanakumar Krishnasamy

    Hi Lakshmikath,
    How are you?

    In Genesys how we can find which media agents are logged in through GAD/IWS. If you know kindly share with us.

    Regards,
    Lakshmanakumar Krishnasamy

    • Prabhu Thangasamy

      To find the logged agents for GAD instance….http://gad-url/admin .(this will ask for user/password and this needs additional configuration for that agent)

  • Chetan Rawal

    Hi Lakshmikath,

    After upgrading Verint Gplus adapter from 6.1.7 to 6.1.13 I am getting below alarm.

    “No RTA connection present”

    Any suggestion what all things I must check