Blog Archives for category URS
How to handle Abandoned calls?
Is your customer worried about increasing number of abandoned calls? No worry.. 🙂You can handle the abandoned calls very well… Continue reading »
transition time: Configuration Parameter for Routing
“transition_time” is the important configuration parameter for Genesys routing solution. It defines the minimum time URS waits between routing the… Continue reading »
transition time: Configuration Parameter for Routing
“transition_time” is the important configuration parameter for Genesys routing solution. It defines the minimum time URS waits between routing the… Continue reading »
verification_time : configuration parameter
“verification_time” specifies the amount of time that must elapse to consider the agent as available in Genesys to receive interactions… Continue reading »
verification_time : configuration parameter
“verification_time” specifies the amount of time that must elapse to consider the agent as available in Genesys to receive interactions… Continue reading »
About “transition_time”: Configuration Parameter
Minimum time URS will wait before using the same target. It is recommended to have 3 seconds or higher to… Continue reading »