Blog Archives for category Reporting
CCPulse – Contrasting Color Functionality
CCPulse – Contrasting Color One of our blog subscriber Ted Lizotte asked this question We have a window that used… Continue reading »
Genesys CCPulse – TotalTime vs TotalAdjustedTime
Have you ever seen 15 minute interval report in CCPulse or Datamart contains more than 900 seconds like below ?… Continue reading »
Genesys CCPulse – access skill details securely
In my post about Genesys CCPulse’s powerful and least used feature, I showed example of using JScript language to retrieve… Continue reading »
CCPulse – Very powerful but less popular feature
Do you know that you can use JScript language to build custom statistics in Genesys CCPulse application? In my opinion,… Continue reading »
Virtual Queues and Clear Target Option
In this post, we will see what clear target option is and how it impacts call routing and reporting. What… Continue reading »
How Virtual Queue works?
What is Virtual Queue? Virtual Queue is a logical queue where an interaction is queued if the target is not… Continue reading »
CCpulse Thresholds and Actions – A simple workaround.
CCPulse is not as boring as CCplus you know? (Now C++ guys plz dont curse me 🙁 ) Its worth… Continue reading »