Blog Archives for category Configuration
Attaching Record information to OCS Record History logging
Record History logging provides you with additional reporting options for calling lists. This logging process does not use database access… Continue reading »
verification_time : configuration parameter
“verification_time” specifies the amount of time that must elapse to consider the agent as available in Genesys to receive interactions… Continue reading »
verification_time : configuration parameter
“verification_time” specifies the amount of time that must elapse to consider the agent as available in Genesys to receive interactions… Continue reading »
About “transition_time”: Configuration Parameter
Minimum time URS will wait before using the same target. It is recommended to have 3 seconds or higher to… Continue reading »