Genesys CCPulse – How to send email notification?

  • Create threshold using Genesys CCPulse threshold wizard
  • Download ‘vbSendEmail.dll’ from and copy it in CCPulse+ folder (typically, ‘GCTI\CCPulse+’)
  • Using command prompt, navigate to CCPulse+ folder and register dll using the following command

regsvr32 vbSendMail.dll

  • Create action script as below


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  • Martin Fiorito

    Hi, its not working 🙁

    • Are you trying in Windows 2003 or Windows 2008/2012?

      • Martin Fiorito

        I solved it, the problema was my exchange server =P. Thanks for the code !

        • 🙂

        • Remus Adrian Anghelescu

          Helo can you tell me what was the problem? what you did actually?
          Thank you in advance!

  • Sateesh Mishra

    Hi Lakshmi !

    Please give some tips and idea to read t-server and URS logs.