Blog Archives for category OCS

Agent Callback Error: Agent moved to another campaign

What happens if the agent has personal callback in Campaign A and moved to campaign B…? Interesting question from the… Continue reading »

Tuning Call Progress Analysis (CPA) templates for Dialogic® JCT, DM3 and Host Media Processing (HMP)-based boards

Reference: Summary: This technote provides instructions for modifying the Positive Answering Machine Detection (PAMD) and Positive Voice Detection (PVD)… Continue reading »

OCS Call Result – Enumeration Values

Call Result Enumeration Description Abandoned 21 Agent CallBack Error 47 All Trunks Busy 10 Answer 33 Answering Machine Detected 9… Continue reading »

Attaching Record information to OCS Record History logging

Record History logging provides you with additional reporting options for calling lists. This logging process does not use database access… Continue reading »

Values of GSW_STAT_EVENT in log file

Last week, customer reported an issue ‘Campaign Callback rescheduled call details are missing’ in the canned reports. After few hours… Continue reading »