Blog Archives for category IRD

How Virtual Queue works?

What is Virtual Queue? Virtual Queue is a logical queue where an interaction is queued if the target is not… Continue reading »

How to configure the Store to Database option in IRD

Here is what to do: 1. Run Sql script against configuration Database.┬áird_create_tables_sql 2. Created a New DBServer Application in CME… Continue reading »

How to attach Call Start time in the Routing strategy

This is only an example. You will need to test this to see if it satisfies your requirements… All variables… Continue reading »