Blog Archives for category How to

Genesys : How EWT – Estimate Wait Time is calculated?

As we all know, agent can handle calls from multiple queues in Genesys and is tricky to find EWT (Estimate… Continue reading »

Genesys CCPulse : How to display abandoned calls for Agent Group?

In our application, we want to find out how calls are reported and handled if the calls are abandoned at… Continue reading »

VMware Workstation shows network cable unplugged

Yesterday, I updated Windows 10 and came across ‘VMware workstation and Hyper-V are not compatible’ issue. I had this issue… Continue reading »

How to disable trackpad on bootcamp?

Recently, I installed windows 10 using bootcamp on Mac pro and want to disable trackpad. In this post, I will… Continue reading »

VMware Workstation and Hyper-V are not compatible

After I upgraded my workstation to Windows 10,  I am no longer able to power on guest OS on VMware… Continue reading »