Blog Archives for category How to

Genesys Interaction Workspace – Enable debug log

How to enable logging in interaction workspace? In Genesys interaction workspace, logging is disabled by default for security purpose. You… Continue reading »

Genesys URS report_targets : Why is it useful but should not use it?

In some cases, we want to understand the routing decision by URS, especially if an interaction is queued for multiple… Continue reading »

How do I change my own password in Windows 2012 RDP session?

We recently migrated our servers to Windows 2012 and it doesn’t have windows security option to change your password (like… Continue reading »

Simple SFTP Server Tool for testing and development

Here is the simple SFTP Server for lab testing purpose. It is light-weight, simple and easy to use. Like all… Continue reading »

Automaton – IT Process Automation

What is Automaton? Automaton is simple, light-weight application to automate IT processes. Using this application, you can automate many processes… Continue reading »