Blog Archives for category Genesys

Genesys CCPulse – Display UserData using Custom Stat and Filters

Previously, I wrote post about displaying user data in CCPulse using custom solution and user ‘Moshe Lezerovitz‘ enquired about displaying… Continue reading »

Genesys CCPulse : How to display abandoned calls for Agent Group?

In our application, we want to find out how calls are reported and handled if the calls are abandoned at… Continue reading »

Enable external request on IIS Express

I was working on MVC application and had to test it from another machine. By default, IIS Express doesn’t… Continue reading »

Configure agent to handle multiple interactions – Capacity Rule

Capacity Rule – What it is? If you have worked in Genesys multimedia environment, you know about this already. For… Continue reading »

Genesys Administrator Extension (GAX) – Change Date Format

In past few week, I received multiple requests to change date format in Genesys Administrator Extension (GAX). What is GAX? Genesys… Continue reading »