Blog Archives for category Genesys outbound

Outbound : Convert seconds to UTC Time and vice versa

To convert date from export file to seconds passed after 01/01/1970 in Genesys format)        Dim sDate As String =… Continue reading »

Agent Callback Error: Agent moved to another campaign

What happens if the agent has personal callback in Campaign A and moved to campaign B…? Interesting question from the… Continue reading »

Predictive outbound in Genesys(Avaya pbx)

Intended Audience: If you want to configure outbound in predictive mode in Genesys CTI and Avaya pbx. Prerequisites: Genesys framework… Continue reading »