Blog Archives for category GAD

Is GAD Supports Internet Explorer 7 (IE7)?

Typical question from customer for any Genesys upgrade. From release 7.6.001.11, GAD Supports Internet Explorer 7. Microsoft Internet Explorer 7… Continue reading »

How to open the second interaction automatically?

An interesting problem & solution again.. In Genesys Outbound Dialer solution, if the agent is doing post call work in… Continue reading »

Applying the treatment in Outbound dialer using GAD

Recently, a team member asked me whether the agent can apply the treatment only when he wants to. Answer for… Continue reading »