Blog Archives for category Configuration

Attaching Record information to OCS Record History logging

Record History logging provides you with additional reporting options for calling lists. This logging process does not use database access… Continue reading »

How to enable Audit log feature in Genesys?

I have been asked many ‘how to’ questions by junior team members and thought that I will share it with… Continue reading »

verification_time : configuration parameter

“verification_time” specifies the amount of time that must elapse to consider the agent as available in Genesys to receive interactions… Continue reading »

About "transition_time": Configuration Parameter

Minimum time URS will wait before using the same target.  It is recommended to have 3 seconds or higher to… Continue reading »