Blog Archives for category CME

How to avoid ‘Administrator’ access to supervisors?

In Genesys, if you are configuring non-agent, they are automatically added to the ‘Administrators’ access group. Many times, we have… Continue reading »

Configure Configuration Server in CME

The Configuration Server Application object is preconfigured in the Configuration Database. You need to make the below changes in the… Continue reading »

How to find DBID of Applications in Genesys?

In Genesys, you need to know DBID of applications to configure alarms/blocking logs from Message Server.  Ever wondered to find… Continue reading »