Monthly Archives: May 2016

Simple SFTP Server Tool for testing and development

Here is the simple SFTP Server for lab testing purpose. It is light-weight, simple and easy to use. Like all… Continue reading »

Automaton – IT Process Automation

What is Automaton? Automaton is simple, light-weight application to automate IT processes. Using this application, you can automate many processes… Continue reading »

Genesys : How EWT – Estimate Wait Time is calculated?

As we all know, agent can handle calls from multiple queues in Genesys and is tricky to find EWT (Estimate… Continue reading »