Monthly Archives: July 2015

Configure agent to handle multiple interactions – Capacity Rule

Capacity Rule – What it is? If you have worked in Genesys multimedia environment, you know about this already. For… Continue reading »

Genesys Administrator Extension (GAX) – Change Date Format

In past few week, I received multiple requests to change date format in Genesys Administrator Extension (GAX). What is GAX? Genesys… Continue reading »