Monthly Archives: March 2015

Genesys CCPulse – TotalTime vs TotalAdjustedTime

Have you ever seen 15 minute interval report in CCPulse or Datamart contains more than 900 seconds like below ?… Continue reading »

Design Patterns – External Configuration Store Pattern

In my previous post, I discussed about ‘Runtime Reconfiguration Pattern’  and how it can be applied in Genesys environment.It is easy… Continue reading »

Design Patterns – Runtime Reconfiguration Pattern

Currently, I am in the process of design and development of custom server application to generate contact center intraday reports on… Continue reading »