Monthly Archives: December 2014

Report Abandoned calls in Routing Strategy

Last month, I attended workshop¬†from Genesys and BT ¬†and found an interesting trend. One of the customer shared that they… Continue reading »

Season Greetings 2014

I wish you the best of holiday seasons and wonderful healthy, happy and successful new year 2015.

MSSQL Server 2008 – Reset sa password

In this week, we were implementing PoC environment for voice analytics solution and received VMware image from vendor. After hosting… Continue reading »