Monthly Archives: October 2014

User experience

Currently,¬†Customer Experience (abbreviated as CX) is the buzz word in the industry. In my opinion before embarking customer experience journey,… Continue reading »

Genesys CCPulse – Show User Data

In my recent posts, I talked about Genesys CCPulse and its powerful feature (here, here¬†and here). Continuing the series, I… Continue reading »