Monthly Archives: January 2013

Configure default IVR profile

  It is best practice to configure default IVR profile in GVP environment, in case, if your regular DN-Profile mapping… Continue reading »

Easy way to find default routed calls in URS log

Whenever URS default routes calls, it will be logged with ‘EventRouteUsed(strange)’ You can simply search for this string to identify… Continue reading »

Genesys – Deleting Log records from log database

As we all know, Genesys applications can be configured to store log records in database. Unfortunately, there is no automatic… Continue reading »