Monthly Archives: July 2009

How to enable longer call recordings in GVP ?

To enable longer call recordings in GVP, you need to change the configuration value in GVP and procedure is as… Continue reading »

Hyperion Installation issues with SQL Server 2005

During my current implementation, I faced issues in installing Hyperion with SQL Server 2005. Finally, figured out solution to install… Continue reading »

How to access Java applications using Windows?

You can’t control Java applications directly using windows. However, you can use JAB (Java Accessibility Bridge) provided by Sun Microsystems… Continue reading »

Is GAD Supports Internet Explorer 7 (IE7)?

Typical question from customer for any Genesys upgrade. From release 7.6.001.11, GAD Supports Internet Explorer 7. Microsoft Internet Explorer 7… Continue reading »

How to determine which version of SQL Server 2005 is running

Whenever I raise SR with Genesys, they request for DB Version (exact version) to troubleshoot the problem. Here, I listed… Continue reading »