Monthly Archives: February 2009

How do you configure ‘third party applications’ to be managed by Genesys?

You can monitor ‘third party applications’ like Tomcat in Genesys Management Framework. You need to configure new application object using… Continue reading »

How to avoid ‘Administrator’ access to supervisors?

In Genesys, if you are configuring non-agent, they are automatically added to the ‘Administrators’ access group. Many times, we have… Continue reading »

How to enable Audit log feature in Genesys?

I have been asked many ‘how to’ questions by junior team members and thought that I will share it with… Continue reading »

Configure Configuration Server in CME

The Configuration Server Application object is preconfigured in the Configuration Database. You need to make the below changes in the… Continue reading »

Genesys Certification – Consultant Inbound Voice

I am glad to inform you that I cleared Genesys certification with 90% :-). It was one of the tough… Continue reading »