Monthly Archives: January 2009

Configure SCS to use SMTP for sending emails

In last week, I received nearly 10 queries from users to configure SCS to use SMTP to send emails. It… Continue reading »

How to find DBID of Applications in Genesys?

In Genesys, you need to know DBID of applications to configure alarms/blocking logs from Message Server.  Ever wondered to find… Continue reading »

How to open the second interaction automatically?

An interesting problem & solution again.. In Genesys Outbound Dialer solution, if the agent is doing post call work in… Continue reading »