Monthly Archives: October 2008

Predictive outbound in Genesys(Avaya pbx)

Intended Audience: If you want to configure outbound in predictive mode in Genesys CTI and Avaya pbx. Prerequisites: Genesys framework… Continue reading »

Network Logging in Genesys

How to configure network logging in Genesys ? Network logging in Genesys is a multi-step process. First, the application sends… Continue reading »

CTI link bouncing

Yes.. This could be a rare scenario as you think. But if you have used T-server with switch simulator,chances are… Continue reading »